Order Process

Our order process is very simple and as it’s your special day we want to make sure you are involved every step of the way.

Step 1 – Browse our website and once you find a design you like contact us (either by using the contact us form on each product page or emailing rellainvites@outlook.com)

Step 2 – All designs are bespoke so can be changed to anything you like, we can arrange a telephone call/skype consultation or via email (for those in Staffordshire we can meet face to face) to discuss your requirements and any changes you would like to make

Step 3 – After discussing your requirements and budget we will send you over a few different design proofs (min 2) for you to look at and choose your favourite elements from

Step 4 – Once design and wording has been agreed we will email a final proof for you read over and make any amendments (you can do this as many times as you like – it is important that you are happy before approving your proof)

Step 5 – Once all details are confirmed we will send over your final order details with payment details, typical payment details are as follows:

– Save the dates and orders under £100 – Payment at time of order                                           – Invitations and stationery over £100 – Please see schedule below:

A deposit of £30 secures your wedding slot for production of your stationery, whether this is in a few months or a year away this guarantees your production slot.

Deposit – £30 payable on booking*
1st Instalment – 50% of order value – payable before agreed production commences**
Final Instalment – Balance of order — payment upon confirmation of completed order before postage***

Step 6 – All orders are handmade and dependant on workload at the time lead times can vary. It is important you contact us in plenty of time to ensure your invitations arrive prior to the date you wish to hand them out to your guests

Samples

Samples are available to order – Price of one item + P+P

Lead Times

From date of payment –

Save the Dates – Approx 2 Weeks

Wedding Invitations – Approx 3 Weeks

Birthday Invitations – Approx 2 Weeks

Christening Invitations – Approx 2 Weeks

 

* Non refundable
** Once materials have been ordered your order can no longer be cancelled or refunded
*** Items will not be posted until the final instalment has been paid

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